Hey, my son was in the 'plaza' as normal and was approached by a player clearly experienced wearing fireman costume and retros etc etc, anyways my son went back to his apartment and this 'fireman' followed (which was strange in itself as he was never buddied). My sons account is low on items as he wears pretty much all he owns of value, but after this player poofed a little while after he noticed his blonde fluid hair was no longer in his inventory? we refreshed but no luck.
Surely this cant really happen, if indeed this was a hacker, he couldnt take items direct surely? I am confused as to what is possible.

Sad thing is we contacted Zynga and not only did they say this item was never traded or used, they denied the item ever existed in their database. Urgh, I wasn't expecting too much, they must get numerous claims everyday, but wasn't so much the 'we dont believe you' that got to me but the 'You made the item up'. Lesson learned I guess.

I was concerned by the video posted on my facebook about hackers accessing 'administritive' menus and being able to ban an unsuspecting player, the thought Zynga may not believe me should it happen worries me much more!

Well the guy could have clicked on your sons avi and chose go to players home at the same time your son was poofing to go to his home. Being that they were on the same server he would end up in your sons home with him. As far as the item, Zynga is usually pretty good with being honest about an item being in inventory and if it disappeared they give it back. Are u sure he didnt sell it? Also have him check all categories. Its been known that items have shown up under different spots in our inventories before also. If you still don't find it, dont give up so easily with Zynga. If you know you had it, bug them. It was rightfully yours. Good luck

i had bunny ears go 'poof' some time back...reported it to Zynga...had to go back and forth a few times in e-mail, but got them back...hang in there, and like agt. lyric said, don't give up so easily....hope this resolves to your liking...

Yep, don't give up easily. Good luck!